We gladly accept returns/exchanges for items in unworn brand-new condition, within the first 15 days after receipt of your order.
Just a heads up, we're unable to accept returns on Solid Gold Products and Custom/Made-to-Order Products because each piece is made to order. Once the products go into production, there will be NO cancellations.
*Earrings cannot be accepted to be returned due to hygiene reasons.
For complete Returns & Exchanges information, click here>>
If you would like to exchange/return any item(s), please submit the information at our email and our customer service will soon get back to you.
International Return Shipping
International return shipping costs are determined by global carriers, not by IDEAGEMER.
Rates vary by destination, package weight, and customs processing fees. While we negotiate discounted rates with our logistics partners, international return shipments remain significantly higher than domestic services.
We highly recommend measuring your wrist before purchase to avoid unnecessary shipping expenses.
IDEAGEMER does not profit from international return fees. All charges are directly based on carrier rates, customs handling, and cross-border logistics costs.