Shipping policy

Shipping Policy

1. Order Processing
All orders undergo a 3-stage quality assurance process:
🛠️ Production Timeline

• Ready-to-ship items: 1-3 business days

• Custom orders (e.g., engraved jewelry): 4-6 weeks

• Made-to-order pieces: 2-3 weeks

*Extended Processing Periods

• Certain designs are produced in limited quantities and follow seasonal workshop schedules. During these periods, processing times may be longer than usual.
• Orders will be dispatched as soon as production is completed. Once shipped, tracking information will be provided via email.

🔍 Quality Control
Every item passes through:

• Material integrity inspection

• Functional testing

• Aesthetic verification

ℹ️ Important Notes

• Processing starts upon payment clearance

• Delays may occur during peak seasons (Nov-Feb)

• Split shipments available for multi-item orders

2. Shipping Rates

Order Value	Domestic (US)	International
Order Under $89	$9.99	Calculated*
Order Over $89	FREE	FREE Standard

*International rates are auto-calculated at checkout based on:

• Package weight/dimensions

• Destination Country

• Selected service level

3. Delivery Timelines

🇺🇸 US Domestic

Service	Timeframe	Price
Standard	6-8 business days	FREE
Express	4-6 business days	$25

🌍 International

Service	Coverage Countries	Timeframe
Standard	UK, AU, CA, FR, DE, ES, IT, JP	8-10 days
DHL Express	Worldwide (excluding the above)	6-8 days

 

4. Order Tracking
📦 Real-Time Monitoring

• Tracking number emailed within 24hrs of dispatch

• Carrier integration with USPS/UPS/DHL/FedEx

• SMS updates available (opt-in at checkout)

❗ Pro Tip

• Allow 24-48hrs for carrier system updates

• Contact service@ideagemer.com if there are no tracking updates after 72hrs

5. Special Handling

• Insured shipping is included on orders $500+

• Signature confirmation required for $1,000+ orders

• Customs documentation pre-filled for international shipments