Refund policy
Last Updated: August 2026
At IDEAGEMER, we stand behind the quality and craftsmanship of our jewelry. To ensure that every return, exchange, refund, and warranty request is handled fairly and efficiently, all requests are subject to the terms below.
Return Authorization Required
Do not ship any item back to IDEAGEMER without prior authorization from our Customer Support Team.
All return, exchange, refund, and repair requests must first be reviewed and approved by IDEAGEMER Customer Support.
To initiate a request, please contact us at service@ideagemer.com and provide your relevant order information.
Once your request has been approved, our Customer Support Team will provide the return instructions applicable to your specific case, including the authorized return address, required documentation, packaging requirements, and shipping instructions, where applicable.
Customers are responsible for following the return instructions provided by IDEAGEMER Customer Support. Returns sent without prior authorization, sent to an unauthorized address, or not returned in accordance with the instructions provided may be delayed, refused, or become ineligible for refund or exchange processing.
1. Return Timeframe
Full Refund / Exchange
Eligible items may be returned or exchanged within 15 days of delivery, subject to the eligibility requirements below.
Exchange Only
From day 16 through day 30 after delivery, eligible items may be considered for exchange only. Refunds are not available for non-quality returns during this period.
Warranty Claims
Warranty claims are subject to the applicable product-specific warranty terms. Please contact our Customer Support Team for assistance.
2. Eligibility Requirements
Eligible for Return or Exchange
A return or exchange may be accepted when all applicable requirements are met:
- The item is unused, unworn, and in original condition.
- The item remains in a condition suitable for inspection and resale.
- Valid proof of purchase is provided.
- A valid Return Merchandise Authorization (RMA) has been obtained before shipment.
- The customer follows all return instructions provided by IDEAGEMER Customer Support.
- Any packaging, accessories, certificates, polishing cloths, pouches, or other materials required by our Customer Support Team are included with the return, where applicable.
Please do not independently determine which materials must be returned. Follow the specific return instructions provided by our Customer Support Team for your case.
Not Eligible for Return
The following items are generally not eligible for return or refund:
- Engraved or personalized jewelry
- Custom-made or bespoke items
- Made-to-order items, including certain moissanite pieces, solid gold pieces, and Cuban links produced specifically to order
- Used, worn, altered, or customer-damaged items
- Final-sale items
- Promotional gifts or complimentary items
For custom or special-order products, please contact our Customer Support Team before purchase if clarification is needed regarding return or exchange eligibility.
3. Return Process
① Contact IDEAGEMER Customer Support
Do not send the item back before your return request has been approved.
Email service@ideagemer.com within the applicable return period.
Please include:
- Order number
- Reason for return or exchange
- Photos or videos, if the request concerns a quality issue, damage, or incorrect item
Our Customer Support Team will review the request and, where eligible, issue an RMA code together with the applicable return instructions.
② Receive Your Return Instructions
Once your return is approved, IDEAGEMER Customer Support will provide the instructions applicable to your specific case.
These instructions may include:
- Authorized return address
- RMA requirements
- Required forms or documentation
- Packaging requirements
- Shipping method
- Tracking requirements
- Any additional information necessary to process the return
The return must be handled in accordance with the instructions provided by our Customer Support Team.
Do not use an address found on the internet, on an old order, or from a previous communication unless it is specifically confirmed as the authorized return address for your current case.
③ Ship Your Return
After receiving return authorization:
- Follow all return instructions provided by IDEAGEMER Customer Support.
- Use the authorized return address provided by our team.
- Include the RMA form or other documentation requested by our Customer Support Team.
- Pack the item securely in accordance with the provided instructions.
- Use a trackable shipping method.
- Send the tracking number to our Customer Support Team after shipment.
Returns without valid tracking information may not be processed.
Returns sent without prior authorization, sent to an unauthorized address, or returned contrary to the instructions provided by our Customer Support Team may be refused, delayed, or become ineligible for refund or exchange processing.
④ Inspection & Resolution
Once the returned item is received, IDEAGEMER will inspect the item and verify the return condition.
Please allow approximately 3–5 business days for inspection after the returned package is received.
You will receive a confirmation email once the inspection has been completed and the applicable resolution has been determined.
4. Refund, Exchange & Repair Terms
A. Quality-Related Issues
If you receive an item with a verified manufacturing defect, incorrect item, damage caused before delivery, or missing item:
- The eligible item value may be refunded in full or exchanged.
- Quality issues must be reported within 48 hours of delivery.
- Photos or videos may be requested to help us assess the issue.
- If the issue is confirmed to be caused by IDEAGEMER, reasonable return shipping costs may be reimbursed according to the instructions provided by our Customer Support Team.
The final determination of whether an issue qualifies as a manufacturing defect or fulfillment error will be made after review by IDEAGEMER.
B. Exchanges
Wrong, Damaged, or Missing Items
For verified fulfillment or product issues, IDEAGEMER will cover the applicable shipping costs for the exchange according to the instructions provided by Customer Support.
Non-Quality or Preference-Based Exchanges
For reasons such as:
- Size preference
- Color preference
- Change of mind
- Style preference
- Ordering the wrong size
the buyer is responsible for applicable return and reshipping costs unless otherwise approved by IDEAGEMER.
C. Repairs
Within Applicable Warranty
Eligible repairs are provided free of repair charges, while the buyer is responsible for applicable shipping costs unless otherwise stated by IDEAGEMER.
After Warranty
Repairs after the applicable warranty period may be subject to:
- Repair fees
- Return shipping costs
- Any applicable replacement-part or service charges
The exact cost will be confirmed by our Customer Support Team before repair work begins.
D. Size / Color Exchanges
Size or color exchanges may be available for eligible products subject to inventory and production availability.
- Exchanges may be made for items of equal or higher value.
- The buyer is responsible for applicable return shipping costs.
- Any price difference for a higher-value replacement must be paid by the buyer.
- The replacement item must comply with the applicable return and exchange requirements.
Because incorrect sizing is one of the most common reasons for jewelry returns, we strongly recommend checking our Size Guide or contacting Customer Support before placing your order.
E. Non-Quality Returns
Within 15 Days of Delivery
Eligible non-quality returns may be accepted within 15 days of delivery, subject to the eligibility requirements in this policy.
For approved refunds:
- The refund is based on the item purchase price.
- Original shipping charges are non-refundable.
- The buyer is responsible for return shipping costs.
- Any applicable fees or charges identified in this policy may be deducted from the refund where permitted.
Days 16–30
From day 16 through day 30 after delivery, eligible non-quality requests are limited to exchange only.
No refund will be issued for non-quality returns during this period.
F. Partial Replacement Option — Keep Your Original Item
For qualifying size-related issues, customers may choose our Partial Replacement option instead of returning the original item.
You may keep the original item and purchase a replacement in the correct size at 40% off.
This option provides a more cost-effective and time-efficient alternative to an international return and may help avoid extended return shipping and processing times.
Replacement orders are produced and shipped as new items according to our standard production and shipping timelines.
Eligibility for this option is subject to product availability and confirmation by IDEAGEMER Customer Support.
5. Shipping Responsibilities
IDEAGEMER Covers
IDEAGEMER will cover applicable shipping costs for verified:
- Wrong items sent by IDEAGEMER
- Damaged items caused prior to or during fulfillment
- Missing items
- Confirmed manufacturing defects
Any reimbursement or replacement shipping must follow the instructions provided by IDEAGEMER Customer Support.
Buyer Covers
The buyer is responsible for applicable shipping costs associated with:
- Non-quality returns
- Preference-based exchanges
- Size or color changes
- Returns due to incorrect customer selection
- Returns without prior authorization
- Returns that do not follow IDEAGEMER's return instructions
Important
- Original shipping charges are non-refundable, unless otherwise required by applicable law or specifically approved by IDEAGEMER due to a verified fulfillment error.
- The buyer is responsible for loss or damage of return shipments when the package is shipped without valid tracking or is otherwise not handled according to the return instructions provided by our Customer Support Team.
- IDEAGEMER is not responsible for return shipments sent to an unauthorized address.
6. Refund Processing
For approved refunds, IDEAGEMER will issue the refund to the original payment method within approximately 5 business days after the return has been received, inspected, and approved.
Once the refund has been issued, banks, credit card companies, PayPal, and other payment providers may require an additional 3–10 business days for the funds to appear in the customer's account.
IDEAGEMER cannot control the processing time imposed by the customer's financial institution or payment provider.
7. Returned-to-Sender & Undeliverable Orders
If an order is returned to IDEAGEMER because of:
- An incorrect or incomplete address provided by the customer
- Failure to collect the package
- Refusal of delivery
- Failure to respond to carrier requests
- Failure to cooperate with customs clearance
- Other circumstances attributable to the recipient
the customer may be responsible for applicable return shipping charges, reshipment costs, customs charges, taxes, or carrier fees.
Any reshipment will be arranged according to the instructions provided by IDEAGEMER Customer Support.
8. International Orders, Duties & Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.
International customs duties, taxes, and carrier charges are non-refundable.
Customers are also responsible for ensuring that the shipping information provided at checkout is accurate and complete.
9. Additional Notes
- Slight variations in color, finish, texture, or appearance may occur due to lighting, photography, screen settings, or the natural characteristics of jewelry materials and gemstones.
- Product care and normal wear are subject to the applicable product-specific warranty or care instructions.
- For high-value, custom-made, or specially commissioned pieces, customers are encouraged to contact IDEAGEMER Customer Support before placing an order if they require clarification regarding sizing, materials, customization, or return eligibility.
- Items purchased from third-party retailers or other websites are subject to the return policy of the original seller and are not eligible for return directly through IDEAGEMER.
Need Assistance?
Our Customer Experience Team is here to help.
Email: service@ideagemer.com
Hours: Monday–Friday, 9 AM–5 PM (EST)
Please contact IDEAGEMER Customer Service before sending any item back.