COVID-19 Response

A Note From Our Founder
At IDEAGEMER, we pride ourselves on delivering service that's reliable, affordable, and communicative. We have been always concerned a lot about you — our customers, our staff, and our greater communities. We are doing our utmost to reduce the transmission of COVID- 19 and we take your health and safety as our top priorities and the core of every decision we make.

We have joint efforts to help ensure the health and safety of our customers, our team, and the community with updated COVID-19 measures.

(1) We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).

(2) Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.

(3) Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.

We are equally committed to taking care of our employees.

(1) We are providing increased pay for hourly employees in our fulfillment centers and home-delivery operations through a pay premium for their hard work and dedication in these unprecedented times.

(2) We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.

(3) We have consulted a medical expert in epidemiology and infectious disease to ensure we are taking all necessary steps to protect the safety and well-being of our people.

While the environment around us is uncertain, we take comfort in the fact that we have a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites and social channels can be a source of support, inspiration, and solutions for you.

With Love,